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Customer Service

What a nice email!  I saw the phone holster when a friend of mine wore it to a meeting. My dad and my husband will love them for Christmas. Thanks again for such sweet customer service! Katie - 10/28/11

I received the order yesterday. I would like to thank you and tell you just how pleased I was for the great service. The wristband was a last minute gift for my husband, which I know he'll love & take pride in! I also enjoyed the catalog, moon pie & literature that was enclosed (a very nice touch!). I will highly recommend Col. Littleton products to anyone and look forward to future purchases! Thanks again for a wonderful experience! Regards. Tina – 5/25/11

Thank you so much Sandy. It is refreshing to find a company that still takes the time to construct products with care and craftsmanship, and one that sends out personal emails so you don't feel like a number. Brian - 03/24/2011

Recently I sent a #47 phone holster back for repairs due to faulty stitching. The speed with which it was repaired and returned was very fast and greatly appreciated. However to have received a handwritten note of apology for the problem and a complimentary engraved luggage tag was more than I would have expected. Thank you for such great service, and for such a high degree of customer care and appreciation. I will tell of this experience to many. In an age when customer service seems to be more lip service than actual customer service, it is very pleasing to have found a company that not only stands behind its products, but truly appreciates its customers and shows it. Thank you. Ben - 01/28/2011 More Letters
Delivery

Just received my order of portfolios and can't be more pleased with service and shipping. You folks rock! Ed - 6/14/11

I'm very excited to get my iPad case in--I was worried that it would take much longer to receive. As always, you guys have by far the best products and customer service in the business, so I am very much looking forward to receiving it. I hope you have a great afternoon and I am already looking forward to my next Col. Littleton purchase. Cason - 03/10/2011

Wow, I was off work today and shortly after reading this email, UPS delivered my order. I was amazed to receive my order so quickly, especially considering the fact that I had my initials stamped on the Phone Holster. I could not be more pleased with the Holster, the service and the extra items I received (Moon Pie, Pocket Journal). The best part of all this is that the Holster is made in American just up the road in Tennessee. I will be ordering items in the future and recommending you to my friends. John - 03/08/2011

I just had to reply. I hope you get this. I got the No. 18 Portfolio yesterday. It is just beautiful, and my husband will enjoy it when he gets it for Christmas. I have been a customer before, and really enjoy Colonel Littleton products. I was amazed at how quickly the order arrived at my door. I hope that the Colonel continues to put out the high quality 'old fashioned' leather goods for a long time. It is getting harder to find this kind of craftsmanship and quality with the simplicity and thought behind the designs. And made in America, all the better! I love it! Have a Merry Christmas. Jennifer - 12/12/2010More Letters
Products

I just received my gorgeous No. 9 Leather Tote.  It is absolutely beautiful  and the perfect size for all my "goodies" whether using it at home or abroad.  I absolutely love it!! The craftsmanship is exceptional of the utmost quality and detail.  I was so fortunate to come across the Col.'s site as I was looking for a quality leather bag made in the USA. His other leather products are beautiful as well.  I have my eye on a few more things. The moon pie was delicious and brought back memories of my childhood.   We had something similar called "Scooterpies".   Such a nice treat.  I will enjoy the personal journal that accompanied my order, too.  Those little touches made the package extra special. My experience ordering from Col Littleton was most pleasurable.   I look forward to ordering again in the near future. Thank you ever so much for such a lovely bag/tote. Susan - 11/04/11

Hi, this is Bill. I have bought a couple of products from you in the past and I recently bought a No 42 Courier Bag that I had to get shipped to London where I now live. I love the bag, it's design, it's style and I really like the whole philosophy of the company. More US companies need to get back to these same basics of providing exciting, unique and quality products to customers. The bag is headed to China with me tomorrow. I will send you some pictures. I used to be a big fan of Coach and Ghurka products but they have 'sold out' and really don't have anything very exciting anymore and the quality has really gone downhill with their corporate mentality. Keep up the good work and I will continue to buy your products. Hope to visit you soon in Tennessee. Bill – 7/19/11

Sir.. I am proud owner of a number of your outstanding items. One of my favorites is my No3 Folder for my IPAD. I want to relate a recent experience which is a testament to the quality and strength of your products. On a business trip to a large, Southern, metropolitan city I inadvertently left my IPAD, snug in its No3 Folder, on the top of my car. Several minutes later, while traveling on a packed Interstate, I realized my error and pulled off of the road. Not surprisingly, the IPAD Folder was long gone. After back-tracking almost ten miles, I, to my amazement, found the folder laying the middle of the Interstate with dozens of cars passing over it. After some time I was able to safely retrieve my IPAD Folder. Unfortunately, but again, not surprisingly, it had been squarely run over by a large vehicle, possibly more than one! The IPAD was literally totally destroyed and was "flattenened like a pancake!"  Despite the damage and total destruction to the IPAD, the Number3 Folder had almost NO damage of ANY kind less a slight pull which tore a few stitches out. People I have shown it to (along with the destroyed IPAD) cannot believe how well the folder stood up. Yes its contents were ruined but ONLY because of the WEIGHT of the vehicle(s). The case COMPLETELY protected the IPAD and all other contents from ANY other type of damage. I have since replaced my IPAD with an IPAD2. Thanks Col. Littleton.  Joe – 8/22/11

You guys make a bunch of amazing products. They're well made, good quality and very functional. Very VERY perfect.
On top of that the customer service is amazing! I am really glad to have been able to make another purchase with you and look forward to many more to come! Thanks again for everything! I'll be sure to submit some pictures along this time when it arrives! Grayson - 03/10/2011More Letters
Quality

Thanks. I get huge compliments of each piece I use- grip, shave kit, tie case, iPad case, etc. Best quality I've ever seen. Gonna come see you folks some day. Big fan Thanks. Jpb – 11/03/11

I just bought and received my first product from Col. Littleton; No. 18 Leather Portfolio.  I am already very impressed with its quality and style.  In fact, the quality of the box it came in is so nice that I don't even want to throw it away!  Such a commitment to quality of material and final product are becoming a rarity, I applaude you for bucking that trend.  I will no longer be a first time customer, I will continue to be a recurring customer. Matt – 6/13/11

I have received the package promptly this morning. There are no words to describe the feeling I had when I opened the box and to hold the portfolio that is so well made. I am proud to be the owner of such an iconic American History. I am really thrilled and excited that I have found the company during my online search for quality portfolios. I am more humbled with the company's tradition and core values which are a rare commodity these days. Being an immigrant from India to this great land over 23 years back it was disheartening to see the turn of the events during the past several years and the age old American values being tarnished by a few greedy individuals. I sincerely hope that I will visit your facilities in the near future to enjoy a few moments in the midst of true American values demonstrated by the Col. Littleton family! I will enjoy the portfolio and will soon be ordering a few more items. Thanks for the quality work that this great land has been known for across the globe. You folks have reinforced there is no substitute for the age old traditions and values. Keep up the good work. Best regards. Ananth – 5/17/11

This is a great looking and very solid walking stick. I purchased it as an addition to my walking cane collection and it really stands out as #1... Thanks, John - 12/02/2010 More Letters
Moon Pies

I recently received my personalized leather camp bracelet and am fully satisfied.  I especially liked the moon pie and message from Col. Littleton.  It made my purchase and your business really special. Continue doing a great work! Regards. Diana - 6/13/11

Received the wallet for my Son in laws Birthday :) Thank you so much for the swift service, the moon pie was such a delightful surprise, will keep for him and will have to buy me some now lol Susan - 03/16/2011

Today, I received the ordered Number Fifty Phone Wallet and, as you well know, found a Mini MoonPie included. Needless to say I ate the MoonPie before opening the box with the wallet.
June 28, 1956, my family move from Chattanooga to Pennsylvania. I have pretty much forgotten a whole bunch of stuff! Thanks for the MoonPie and for the needed reminder of things past. Oh, the wallet seems fine. George - 03/09/2011


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Miscellaneous

In the last year I have become quite a Colonel Littleton fan.  The products are amazing and the great customer service is beyond compare.  I bought my first piece at Mast General Store last October while in Greenville South Carolina (No. 18 Portfolio).  I made my first visit to your store in Lynnville this spring and met Sandy White.  Sandy has become a personal friend who has provided me with wonderful service in every way.  I have also worked with Candice in customer service who does a great job.  I can only image how proud the Colonel is to have both of these wonderful ladies representing his brand. On a flight yesterday from Chicago to Atlanta I held a Trunk Show of your products.  I was setting by two gentleman who complimented me on my No. 83 Book Bag.  As I thanked them and told them about your company, and customer service, they ask what other type products you made.  I opened my book bag and showed them the following products. No. 18 Portfolio, No. 23 Pocket Journal, No. 2 Travel Wallet, No. 3 Key Ring, No. 7 Money Clip, No. 1 Pouch, and the No. LPB2 Possibles Bag. I was wearing the US Cavalry Regulation Model Jeans, a No. 5 Clinch Belt in black with the Stainless hardware, and a Braided leather bracelet with beads. I also had in my pocket a No. 33 Wallet.  As you can see they knew I was convinced.  Had I been able to get to the luggage compartment of the plane I could have also shown them my Luggage Tags,  CL Cologne, No 12 Olive Green Shirt, RM Khakis, No. 4 Belt, No. Ditty, and my No. 2 Shave Kit.  Needless to say they were impressed.  When we touched down they had their smartphones out checking out the website. I love telling people about your great American Company still doing business the ole fashion way, GREAT PRODUCTS MADE IN AMERICA, and GREAT CUSTOMER SERVICE. Regards. Brian - 10/27/11

I just got the dresser caddy and it is great! Just what I had in mind and the moon-pie will go over greatly when my husband opens the dresser caddy on Christmas morning-he is a moon-pie fan too! I did not know they were made in Tennessee.
I am all about made in America, so that makes my order doubly great! And your nice email is also a nice touch, so thank you for everything! My sons loved the caddy, so I will be ordering 2 more in the near future. Merry Christmas to you! Angie - 12/15/2010More Letters