We are committed to producing quality, handcrafted products that showcase our time-honored standards of excellence and deep respect for the Americana tradition. Col. Littleton products go through rigorous testing and numerous quality inspections before being shipped to our customers. Should you receive a Col. Littleton product that is defective in materials or workmanship, you can count on us to make it right. Our guarantee is limited to the cost of the product itself. It also does not cover normal wear and tear. We feel if you just plain “wore it out,” you got your money’s worth. Also, we cannot be responsible for an item which has suffered through alteration, damage due to improper cleaning, improper use, mishandling or accident. If we made a mistake in personalizing your product or if the product is defective in materials or workmanship, of course we’ll replace it. Otherwise, personalized products are not returnable.