Quality Assurance Guarantee
Integrity is a huge word in personal and business relationships. At Col. Littleton we strongly believe in product integrity as well as integrity in our dealings with our customers. We are committed to producing quality, handcrafted products that showcase our time-honored standards of excellence and deep respect for the Americana tradition. And, we are committed to treating our customers the way we would like to be treated.
Col. Littleton products go through rigorous testing and numerous quality inspections before being shipped to our customers. Are we perfect . . . of course not; and we’ll be the first to admit it if we’ve made a mistake.
Should you receive a Col. Littleton product that is defective in materials or workmanship, you can count on us to make it right. We will promptly repair or replace the item at no charge or issue credit.
Normal Wear and Tear, etc. – Our guarantee is limited to the cost of the product itself. It also does not cover normal wear and tear. We feel if you just plain “wore it out,” you got your money’s worth. Also, we cannot be responsible for an item which has suffered through alteration, damage due to improper cleaning, improper use, mishandling or accident. (If your puppy chews up your bag, we can only offer our deepest sympathy.)
Personalized Products – If we made a mistake in personalizing your product or if the product is defective in materials or workmanship, of course we’ll replace it. Otherwise, personalized products are not returnable.
Natural Variations – Our products are made in the USA of the finest leathers, thread, hardware and other materials. They are not mass produced but handcrafted in small batches from full grain leather and other natural materials which are expected to have variances in shade, color or texture consistent with the external characteristics of natural leather.
Brass and copper have been chosen by fine craftspeople for centuries. Our products that feature brass or copper can be expected to develop a rich patina with use and age. This is a natural progression and should be expected. These product variances, consistent with the use of natural materials, are all part of our plan to give you a unique product that will grow old gracefully and develop character and beauty as time goes by.