Special Offers & Promotions
What are your promotion exclusions?
American Alligator products, caps, t-shirts, and paper refills are excluded from promotions.
I missed a promotion! Can I still receive the special offer?
We’re sorry you missed out on a promotion, but when a promotion has expired we are unable to honor the special offer. Be sure to sign up for our newsletters to be the first to know about our promotions.
I forgot to enter my promotion code before I placed my order. Can I still receive the discount?
Our Customer Service Department can cancel your order. You can then re-submit the order with the promo code if the code is still valid. Customer service can be reached at 800-842-4075 or by email at customerservice@colonellittleton.com.
Orders & Shipping
How soon will my order ship, arrive, and will I receive a tracking number?
All U.S. orders placed Monday – Friday by 10AM CST will ship the same day. After 10AM, orders ship the next business day. Transit times are based on your location. See Shipping Info for more information. You will receive a tracking number by email when your order ships. If you have not received a notification or tracking number after placing your order, please contact Customer Service at 800-842-4075 or email them at customerservice@colonellittleton.com for assistance.
How do I check my order status?
Create your username/password under My Account to view order status.
Can I place my order over the phone?
Yes, our Customer Service Department will be happy to assist you with your order Monday – Friday, 8:00 am – 4:30 pm CST (Holidays excluded). Call our toll-free number at 800-842-4075 for assistance.
Where is my package shipping from and do you ship internationally?
All orders ship from Lynnville, TN USA. International shipping is not available at this time. We will update our website should these services become available.
Will personalization delay my order?
No, personalized items do not delay the shipment of your order. Orders received by 1:00 pm CST will ship the same Business Day. This includes orders requesting engraving or embossing. (“Business Days” include Monday – Friday, excluding major holidays.)
Can I change my shipping address after I place my order?
Contact Customer Service quickly at our toll-free number 800-842-4075 to request a change. We can change the address if your order has not been fully processed.
How do I cancel my order?
Since we offer same-day shipping, incoming orders move quickly through our system. If you need to cancel an order, please contact Customer Service as soon as possible. If the order has not been personalized or shipped, we can cancel it. If it has been personalized or shipped, our normal Returns/Exchanges policy will apply.
Why do you have to ship “Signature Required” for $1000+ orders?
This is required by FedEx and UPS.
FedEx/UPS lost my package. What should I do?
Please contact Customer Service at our toll-free number 800-842-4075 or email customerservice@colonellittleton.com. Customer Service will work with your carrier to locate/replace your order.
I received my order and am missing an item. What should I do?
Please contact Customer Service for assistance as soon as possible at 800-842-4075 or email customerservice@colonellittleton.com.
Returns & Exchanges
I ordered the wrong item. Can I return or exchange it?
Yes, if your product is not personalized and is in new, unused condition, you may return/exchange it within 30 days of purchase. Personalized items generally cannot be returned/exchanged. Contact our Customer Service Department for assistance at 800-842-4075 or by email at customerservice@colonellittleton.com.
Can I return or exchange something I received as a gift?
Yes, if your gift is not personalized and has not been used or worn, you may return/exchange it within 30 days of the original purchase. See our Exchanges & Returns page for more information.
Can personalized items be returned?
We’re sorry but personalized items generally cannot be returned or exchanged. If we have made an error in personalizing the item or if the item is defective in materials or workmanship, we will be happy to replace it or credit your account. See our Exchanges & Returns page for more information.
Can I exchange a belt for a different size?
Yes, belts that are in new or unworn condition can be exchanged within 30 days of the purchase date. Contact Customer Service at 800-842-4075, and we’ll be happy to assist you.
How long will it take to receive my refund?
Please allow 3-5 business days for the refund to show on your account. You will receive an email confirmation that your credit has been issued.
Payments/My Account
What is Affirm?
Affirm allows you to pay over time for the things you love. It offers affordable monthly payments at a pace you choose—usually 3, 6, or 12 months—so you’re in control. Please see our Affirm page for more information.
What forms of payment do you accept?
All major credit cards are accepted. We also offer a “Buy Now, Pay Later” option through Affirm during checkout. Visit Affirm for more information.
Can I pay with a Gift Certificate?
To purchase or redeem a Gift Certificate, please contact Customer Service at our toll-free number 800-842-4075 or email customerservice@colonellittleton.com.
How do I set up an account?
Visit My Account to create a username and password.
How can I see my order history?
Visit Orders under account details to view order history.
How do I update my saved payment information?
Visit Payment methods under account details to make changes to your saved payment information.
How do I change my saved billing or shipping address?
Visit Addresses under account details to make changes to your billing or shipping address.
Warranty
What is the warranty policy?
Integrity is a huge word in personal and business relationships. At Col. Littleton we strongly believe in product integrity as well as integrity in our dealings with our customers. We are committed to producing quality, handcrafted products that showcase our time-honored standards of excellence and deep respect for the Americana tradition. Col. Littleton products go through rigorous testing and numerous quality inspections before being shipped to our customers, but we realize unexpected things can happen. Should you receive a Col. Littleton product that is defective in materials or workmanship, you can count on us to make it right. Our guarantee is limited to the cost of the product itself and also does not cover normal wear and tear. We feel if you just plain “wore it out,” you got your money’s worth. Also, we cannot be responsible for an item that has suffered through alteration, damage due to improper cleaning, improper use, mishandling or accident. If we made a mistake in personalizing your product or if the product is defective in materials or workmanship, of course we’ll replace it quickly. See our Return Policy. For more details visit Our Guarantee.
My product arrived damaged. What should I do?
Please reach out to our Customer Service Department. They will be able to assist with your damaged product. Customer service can be reached by phone at 800-842-4075 or by email at customerservice@colonellittleton.com.
Gift Cards / Gift Certificates
Do you offer Gift Cards/Gift Certificates?
We are often asked, “What is the best Col. Littleton product to give as a gift?” For those times when you are not quite sure what to give, the ideal solution is sometimes a gift certificate. We offer gift certificates in any dollar amount; and if you so desire, we’ll drop in a personalized note from you as well. Just contact Customer Service through our toll-free number at 800-842-4075 and we will be happy to help.
How do I redeem a Gift Certificate?
Call our Customer Service team (800-842-4075) to redeem your Gift Certificate.
Product Information
What kind of leather do you use?
The majority of our products are made of Full-Grain Vegetable-Tanned American Steerhide and Full-Grain Vegetable-Tanned American Buffalo. A few items, primarily belts, are made with our stronger, stretch resistant full-grain Italian Bridle Leather. We also have a special collection of luxurious American Alligator products.
Who designs your products and are your leather products really made in America?
All of our products are designed by the Colonel himself, and yes, all of our leather products are made in a small town in America – Lynnville, TN, USA.
Do you accept custom orders?
Even though we do not offer custom orders, Colonel loves to hear new product ideas. Feel free to reach out with any new product or product-modification ideas!
Will my phone fit the phone holster?
Please measure your device and compare it to the measurements given for our phone holsters on the product description page.
What is Full-Grain Leather?
Our products are made in the USA of the finest leathers, thread, hardware and other materials. Full-grain leather is the strongest, highest-quality leather available for use. It refers to the topmost layer of the hide where fibers are the strongest. Our full-grain, vegetable-tanned leather is a natural leather. Since it has not been overly-processed, it retains the character and markings on the surface of the hide such as scars and wrinkles and is expected to have variances in shade, color and texture consistent with the external characteristics of natural leather. This natural leather ages with a beautiful patina and carries with it the marks of your life and daily journey. This process makes each Col. Littleton piece as unique and individual as the person who carries it.
What is vegetable tanning?
Vegetable tanning is a process that uses natural tannins extracted from plant-based materials such as bark, leaves, and fruits instead of synthetic chemicals. It is a traditional and natural method of tanning leather that has been used for centuries and produces a durable and high-quality material. The process takes longer and requires more labor-intensive steps compared to synthetic processes like chrome tanning. Vegetable-tanned leather has a unique appearance and develops a distinctive patina over time. It is also considered to be eco-friendly and sustainable compared to other tanning methods as it uses natural, renewable resources and does not release harmful chemicals into the environment.
Product Care Information
Natural Variations – Our products are made in the USA of the finest leathers, thread, hardware and other materials. They are not mass produced but handcrafted in small batches from full grain leather and other natural materials which are expected to have variances in shade, color or texture consistent with the external characteristics of natural leather.
Brass and copper have been chosen by fine craftspeople for centuries. Our products that feature brass or copper can be expected to develop a rich patina with use and age. This is a natural progression and should be expected. These product variances, consistent with the use of natural materials, are all part of our plan to give you a unique product that will grow old gracefully and develop character and beauty as time goes by.
How do I store my products?
Col. Littleton products are designed to last for generations with proper care.. When storing your Col. Littleton leather goods for an extended period of time, we advise keeping them in the cotton canvas dust bag they came in and storing them in a cool, dry place. We would also advise you to treat your leather products with the conditioner contained in our Leather Care Kit, which has been specifically formulated to condition our natural, vegetable tanned leather. This is especially important if you live in a hot, dry climate which is generally not kind to fine, natural leather goods and could promote dryness and cracking without proper conditioning.
How often should I use Leather Care on my product?
There is no set rule for how often you should condition your leather products. Climate and use will both affect how quickly the leather requires conditioning. When the leather starts to look dull and dry or has unwanted surface scuffs and scratches from use, that is usually an indicator that it is time to condition. Our Leather Care Kit, which has been specifically formulated to condition our natural, vegetable-tanned leather, is available for purchase and has the tools you need to keep your leather looking beautiful for decades.
How do I clean my leather products?
With proper care, Col. Littleton products are designed to last for generations. For best results, treat the entire item for a uniform look. Our leather care is not a spot cleaner. Marks from ball-point pens, oil stains, etc. are pretty much “there.” However, use of our leather care can help blend them, as well as other surface scuffs and scratches, into the background making them less noticeable. In time, they will become part of the beautiful patina and aging process typical of natural leather. To clean your leather goods, we advise first using a dry cloth to remove any dust or dirt. Then using a soft cloth, apply the leather cleaner that comes in our Leather Care Kit to the entire surface, massaging it into the leather. When the conditioner has had a chance to dry, use a soft bristled brush to buff the leather, bringing back its shine and beauty. Our leather conditioner has been specifically formulated to condition our fine, natural leather. Please do not use regular soap and water to clean your leather products. Doing so will remove the natural oils in the leather, causing discoloration and possibly shortening the lifespan of the product. See Colonel’s short video presentation on cleaning your leather products HERE.
Is your leather waterproof?
No, as with most natural vegetable-tanned leather, our products are not waterproof. Water and other liquids will stain the leather. Please do not use regular soap and water to clean your leather product. Doing so will remove the natural oils in the leather, causing discoloration and shortening the lifespan of the product.
Reviews
How do I leave a review?
Log into your account, and then search for the product you would like to review. Scroll to the bottom of the review section and insert your review in the “Add a review” section.
I just submitted a review. Why don’t I see it on the website?
Reviews are monitored for 24 hours to prevent spam or unverified buyers from leaving reviews. Please check back after 24 hours to see your review.
Corporate Gifts
Do you offer discounts for bulk orders?
Contact our Corporate Team for more information regarding special discounts for bulk orders. Our Corporate Specialists can be reached at 800.842.4075 or corporate@colonellittleton.com. See Corporate Gifting.
Can I get my logo on a product?
The majority of our products offer locations for logos. Contact our Corporate Specialists for specific details at 800.842.4075 or corporate@colonellittleton.com. See Corporate Gifting.
Do you offer drop ship for corporate orders?
Yes, we offer drop ship for corporate orders. Contact our Corporate Specialists for specific details at 800.842.4075 or corporate@colonellittleton.com. See Corporate Gifting.
Company Info
Is the Colonel actually a real, living person?
Yes, Colonel Garry A. Littleton is real and works at the Col. Littleton Office & Workshop on a daily basis.
How long have you been in business?
We have been in business since 1987. You can read more about our beginnings here: How It All Started
Where are you located?
We are located in Lynnville, TN USA – Pop. 327.
How do I contact you?
You can reach us by phone at 800-842-4075, by sending an email to customerservice@colonellittleton.com or by filling out a contact form here.
Is Colonel a real colonel?
He gives about three answers to this question:
- He is an honorary Colonel in Tennessee and Kentucky.
- He will jokingly tell you that there are only three Colonels – Colonel Sanders, Colonel Tom Parker and Colonel Littleton.
- Back in the day, every small town had a widow somebody, and a Colonel so and so. He became Lynnville’s small-town Colonel.
Our customers often ask “Is the Colonel real?”. We can assure you he is real. He is at the Col. Littleton Office & Workshop basically every day. He designs and stands behind the products we produce. If you have an opportunity to visit our retail store in Lynnville, you may get a glimpse of him in the store or walking up the sidewalk in front of the store.
For more information about the company and the Colonel see Our Story.
