“A Sense of Pride”

Video Transcript

Colonel: “You’ve got to have quality people to make a quality product. Now you can make average stuff… it’s no trouble to make average stuff. People may not have the sense of pride in their work or the sense of the quality level that I expect when they come to work here, but they develop it pretty quick. They realize there’s a quality level, there’s a pride level, and we stress that it’s not just something that I make up, it’s true. Every single person that’s a part of the Col. Littleton family and part of the Col. Littleton group is equally important. Any single person here can make that product a bad experience. The person that puts the tape on the package when it’s going out the door, to me is as important as the person that does the sewing.”

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